Kings Network Trusted uses a structured, complaint-based accountability model designed to promote transparency, fair treatment, and responsible marketplace behavior. Grades reflect documented activity and engagement, not payment, advertising, or participation status.
The Kings Network Trusted framework exists to document verified marketplace activity and provide consumers with meaningful context about how businesses respond to concerns. Our goal is accountability, not punishment, and transparency, not endorsement.
Grades are intended to summarize engagement patterns over time and should be used as one of many factors in making informed decisions.
Kings Network Trusted does not sell grades, ratings, or outcomes. A business’s grade is not influenced by advertising, subscriptions, directory placement, or Trusted status enrollment.
New business profiles generally begin with a provisional high standing, typically equivalent to an A-level grade, reflecting the absence of documented unresolved activity at the time of listing.
This starting point is not a performance guarantee and does not represent an endorsement. It establishes a neutral baseline from which accountability is measured over time.
Complaints are reviewed to confirm they meet acceptance guidelines and involve a legitimate marketplace interaction. Kings Network Trusted may verify basic details, standardize language, and redact sensitive information to protect privacy.
A business’s willingness to engage, respond, and address concerns is a key accountability factor. Resolution outcomes are considered in context, including timeliness and communication effort.
Kings Network Trusted does not require a specific resolution outcome, only reasonable participation when engagement occurs.
Kings Network Trusted applies a time-based weighting model to ensure grades reflect current business behavior rather than indefinitely penalizing past issues.
Documented complaints and related activity gradually lose influence on a business’s grade as time passes, provided no new unresolved issues occur.
Aging off does not erase historical records. It reflects the principle that businesses can improve and that recent conduct is more relevant to consumers than isolated past events.
Grades may change based on documented activity, including unresolved complaints or patterns of non-response. Grades are not permanent and may improve or decline as circumstances change.
Sustained periods of responsible conduct, timely responses, and absence of new issues may result in grade improvement.
Kings Network Trusted may receive a verified complaint involving a business that does not currently maintain a directory listing or profile on the platform. The absence of a listing does not prevent documentation of verified marketplace activity.
When a complaint meets acceptance criteria and the business is not listed, Kings Network Trusted may create a limited informational record for accountability purposes.
The presence of an informational record does not imply guilt, endorsement, verification, or Trusted status. It reflects only that a complaint was received and reviewed under Kings Network Trusted standards.
Businesses without listings may be offered an opportunity to respond, clarify facts, or correct errors. Engagement is voluntary unless otherwise required by law.
If a business later establishes a directory listing or Trusted status, prior documented records may be incorporated for transparency. Enrollment does not erase historical records.
The Kings Network Trusted directory provides verified business listings that may include descriptions, photos, hours of operation, service areas, and general business information.
Trusted status includes additional accountability features, enhanced visibility, and managed support services, but does not alter grading methodology.
Kings Network Trusted does not determine legal liability, enforce judgments, or provide professional advice. Grades and records are informational tools intended to assist users in making their own evaluations.