These guidelines explain which complaints KNT accepts for documentation, reporting, and resolution facilitation, and which matters fall outside KNT scope.
No minimum dollar thresholdNot a court or regulatorAbuse prevention and privacy protections
Purpose and scope
Kings Network Trust accepts complaints for documentation, reporting, and resolution facilitation purposes only. These guidelines promote fairness, consistency, and transparency while protecting the integrity of the platform, participating businesses, and complainants.
KNT is not a court, law enforcement agency, or regulatory authority. KNT does not provide legal advice, arbitration, or enforcement.
Complaint acceptance criteria
A submission will be accepted and treated as a formal complaint when all requirements below are met. KNT does not require a minimum monetary amount for acceptance.
1) Complainant identification and verification
Includes the complainant’s full legal name.
Includes at least one verifiable contact method, such as a valid email address, or a postal address with postal code.
KNT may request additional verification to confirm identity or relationship to the transaction.
2) Business identification
Clearly identifies the business by name.
Provides sufficient information to reasonably verify or contact the business (location, website, phone, or other identifiers).
3) Request for KNT involvement
The complainant is seeking documentation, communication facilitation, or reporting through KNT.
4) Marketplace relationship
Submitted by an individual, authorized representative, or entity that had a marketplace relationship with the business.
Includes inquiries, transactions, contracts, or service engagements.
5) Marketplace issue and timeframe
The issue concerns products or services provided or allegedly agreed to be provided.
Typically occurred within the previous 12 months.
Warranties, guarantees, ongoing contracts, or delayed discovery may extend the timeframe at KNT discretion.
6) Nature of allegation
Alleges a problem such as misrepresentation, nonperformance, delayed performance, billing dispute, quality concern, or service failure.
7) No active litigation or resolved legal action
Not currently in litigation at the time of filing with KNT.
Not resolved by prior court judgment, arbitration, or finalized settlement between the parties.
8) Content standards
No abusive language, harassment, hate speech, or serious threats.
Must be written in a factual manner.
Defamatory statements presented as fact without supporting context may be edited, summarized, or rejected.
KNT strongly encourages complainants to first contact the business. A complaint will not be rejected solely because the complainant declines to do so.
Matters excluded from marketplace complaints
KNT does not accept complaints that fall outside marketplace accountability, including:
Employer and employee disputes, including hiring, termination, wages, or internal workplace issues.
Complaints about government agencies or public offices unless they offer a commercial service that creates a buyer seller relationship.
Complaints against private individuals not engaged in business activity.
Personal disputes unrelated to a marketplace interaction.
Complaints that seek only criminal punishment or law enforcement action.
Criminal allegations and business conduct
KNT does not determine criminal guilt or impose criminal penalties. Complaints that seek only arrest, prosecution, incarceration, or termination of individuals will not be pursued.
KNT may accept complaints alleging business conduct that might also be unlawful when the focus is on marketplace practices and consumer harm, such as:
Deceptive advertising or materially misleading marketing
Fraudulent sales representations
Telemarketing or digital solicitation misconduct
Identity misuse related to a business transaction
Unauthorized access to digital systems tied to a service or transaction
Damage to, theft of, or withholding of property during service performance
Patterns of complaints involving potentially criminal misconduct may be documented using factual summaries without conclusions of criminal liability.
Examples of reviewable business misconduct
Deceptive advertising
Claims that misrepresent pricing, services, qualifications, availability, warranties, or geographic presence.
Unfair or predatory sales practices
High pressure tactics, misleading terms, hidden fees, or conduct that exploits vulnerable consumers.
Telemarketing and digital solicitation misconduct
Misleading calls, texts, emails, online ads, or automated outreach intended to misrepresent an offer.
Recruitment-based schemes
Models where compensation is primarily derived from recruitment rather than legitimate product or service sales.
Identity misuse
Unauthorized use of personal or business information connected to a marketplace transaction.
Unauthorized system access
Improper access to digital systems, accounts, or networks connected to service delivery or a transaction.
Damage to or withholding of property
Property damage, loss, or improper retention during service performance, including leverage for payment beyond agreed terms.
Billing and contract disputes
Disputes involving invoices, refunds, cancellations, scope changes, or charges inconsistent with stated terms.
Claims outside KNT authority
KNT does not accept complaints that:
Challenge the validity of local, state, or federal law or seek changes to legally set rates or rules.
Seek compensation for bodily injury, illness, or emotional distress.
Primarily involve medical outcomes, clinical decision making, or personal injury damages.
While KNT does not adjudicate personal injury claims, KNT may document customer service issues related to refunds, billing, or communication failures connected to a marketplace transaction.
Evidence and documentation
KNT may request supporting documentation to evaluate and process a complaint, including:
Invoices, receipts, or proof of payment
Contracts, estimates, work orders, or warranty documentation
Written communications (email, text messages, chat logs)
Photos, videos, or other digital evidence
Submission of documentation does not guarantee validation of claims. KNT may summarize materials for reporting purposes and may redact sensitive personal data.
Review, editing, and moderation rights
KNT reserves the right to:
Request clarification or additional details before acceptance.
Edit submissions to remove personal data, prohibited content, or sensitive information.
Summarize or standardize complaint language for clarity and consistency.
Reject, suspend, or close complaints that lack sufficient information.
Reclassify complaint statuses when new information is received.
Remove complaints determined to be malicious, fraudulent, or submitted in bad faith.
Business response and visibility
Businesses may be provided the opportunity to respond to accepted complaints.
Responses may be displayed publicly, either in full or as a summary.
Failure to respond may be noted but does not imply wrongdoing.
Platform integrity and abuse prevention
To protect the integrity of the KNT system:
Duplicate complaints or coordinated submissions may be consolidated.
Automated, scripted, or mass-submitted complaints may be rejected.
Knowingly false submissions may be removed and may result in account restrictions.
Harassment campaigns, impersonation, and doxxing attempts are prohibited and may be escalated to appropriate authorities when necessary.
Privacy and data handling
Complaint information is handled in accordance with applicable privacy laws and KNT policies.
Personal data may be redacted before publication to protect individuals.
Complainants should avoid submitting sensitive identifiers unless required for verification (for example, government ID numbers, full payment card numbers).
No endorsement, verification, or determination clause
Acceptance of a complaint does not imply verification of facts, fault, legal liability, or regulatory violations. KNT provides an informational and facilitation platform and does not make legal determinations.
Right to amend guidelines
KNT reserves the right to modify these guidelines to reflect legal, operational, or technological changes. Updates apply prospectively unless stated otherwise.
